Ottawa East: 613.749.2279
Ottawa West: 613.831.7279
Outaouais: 819.561.0185
Ottawa Est: 613.749.2279
Ottawa Ouest: 613.831.7279
Outaouais: 819.561.0185
Stores will be closed May 20-21-22; Spring Cleaning Sale – 2016 Stock Liquidation – Up to 80% off May 15 – 31, 2017

Delivery and Conditions

Minimum Order Charge

There is a minimum order of $50. Taxes and services are not included in the $50 amount; only merchandise. Orders less than the minimum $50 will be sent an email total including an additional minimum order charge. Orders under the minimum $50 will not be shipped until the total with a minimum order charge is confirmed.

Shipping

Marchand Electric Co. Ltd. has three locations in the Canadian National Capital Region. While we have a vast selection of beautiful light fixtures in our showroom, like many home furnishing companies, lighting is special ordered from the manufacturer through dealers like ourselves. Special Order items are returnable but there are associated fees to return product (see our Return Policy) so we strongly encourage you to discuss your project with one of our lighting design planners.

Depending on the manufacturer, distance and availability, delivery times vary.

Although most lighting can be picked up at any of our showroom locations, we can also make arrangements for delivery. Orders totaling $199.00 before taxes may be delivered at no charge as long as they are within a 25 kilometer radius of our showroom locations.

International Shipments

We are currently unable to accept international shipments at this time

Disclaimer

Marchand Electric Co. Ltd. is not responsible for costs incurred after receipt of a damaged or defective item.

Privacy Policy


Your privacy is important to Marchand Electric. This privacy statement provides information about the personal information that Marchand Electric's online catalog and commerce system collects, and the ways in which Marchand Electric uses that personal information.

Personal information collection
Marchand Electric may collect and use the following kinds of personal information:
  • information about your use of this website
  • information that you provide using for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services and any other information that you send to Marchand Electric.
Using personal information
Marchand Electric may use your personal information to:
  • administer this website
  • personalize the website for you
  • enable your access to and use of the website services
  • send to you products that you purchase
  • supply to you services that you purchase
  • send you statements and invoices
  • collect payments from you
  • send you marketing communications
Where Marchand Electric discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Marchand Electric may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data
Marchand Electric will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Marchand Electric will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers
Information that Marchand Electric collects may be stored and processed in and transferred between any of the countries in which Marchand Electric operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

Updating this statement
Marchand Electric may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website contains links to other websites. Marchand Electric is not responsible for the privacy policies or practices of any third party.

Contact Marchand Electric
If you have any questions about this privacy policy or Marchand Electric's treatment of your personal information, please write to:

Marchand Electric
1283 Algoma Road
Ottawa, ON K1B 3W7
Phone: (613) 749-2279

Many Happy Returns

Returns and Exchanges

Marchand Lighting and Electric's aim is to have you satisfied with your purchase. However, if your purchase is not suitable, please follow the steps below to return your purchase.

Please contact our internet customer service at info@marchandelectric.com within 14 days to begin the process of returning the articles. Return items and their packaging must be complete, unaltered and not installed. The customer must cover shipping costs for any return of merchandise and any other costs associated such as manufacturers restocking fees, duties and brokerage.

The customer must contact our internet customer service at info@marchandelectric.com to provide the tracking number from carrier and must insure adequate merchandise returned because the client remains the owner of the items until they are received.

Once the return service confirms the items are intact, unaltered and not installed and we have confirmation of restocking fees, our internet customer service will issue a credit for the returned items at the original price, less any costs associated with returning the merchandise including the cost of shipping the goods to the client. All shipping costs, including those incurred for returns are not refundable.

Custom orders are not returnable.

Defective or Damaged Product

If you have received a damaged or defective product, please contact our internet customer service at info@marchandelectric.com within 14 days of the receipt of your goods. Pictures of the items and the box will be required to remedy the problem. A defective or damaged product is not an exception to our return policy. Marchand Electric Co. Ltd. will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.

Defective part: The replacement part will be shipped to you free of charge.

Non repairable product: If the product is not repairable, we will proceed to the exchange the product.

One year warranty on products unless otherwise stated.

Final Sale

Some of our products are in FINAL SALE. Those products are not exchangeable or refundable. They will be specially ordered for you and / or can't be taken apart once installed or if it is a product from our LIQUIDATION SECTION. The manufacturer warranty is still available on products. If the product is defective or damaged, we will send you the parts or replacement for the same product only.

Terms and Conditions

Order Approval

Once an order has been placed on MarchandElectric.com, an email will be sent from a lighting design planner. This email will ask you several questions re the item that you are wishing to purchase. The lighting design planner will review your answers to help determine that your selection is properly suited to the environment. Receiving an email confirmation for an order does not automatically mean that Marchand Electric Co. Ltd. accepts said order and is not a confirmation of commitment to sell the mentioned goods. Marchand Electric Co. Ltd. reserves the right, without prior notice, to refuse to do business with a customer and/or to set a limit of quantity for any item of an order.

Out of Stock Product

Marchand Electric Co. Ltd. cannot guarantee the availability of products offered on the site. At any time before if you wish to cancel an order placed on line with MarchandElectric.com, you must contact internet customer service at info@marchandelectric.com If the order can be cancelled with the supplier without cost, Marchand Electric will cancel your order. Otherwise, you will be given the option to still cancel the order but with the associated costs as stated in the return policy. Marchand Electric Co. Ltd. will never be responsible for any damage you may have suffered due to a stockout.

Product Information

Marchand Electric Co. Ltd. and its affiliates do everything in their power to ensure the greatest accuracy on the site. However, Marchand Electric Co. Ltd. cannot guarantee that the description of products or any other content on MarchandElectric.com is exact, complete, reliable, up to date or error-free.

Pricing

Marchand Electric Co. Ltd. prices our products in Canadian dollars, with added applicable taxes. All orders, regardless of their origin, are payable in Canadian dollars. Marchand Electric Co. Ltd. reserves the right to modify its prices at any time. The pricing policies of MarchandElectric.com are independent of those of its competitors. Marchand Electric Co. Ltd may offer pricing that is different from the virtual store and there may be promotions that are exclusive to the virtual store and others that are exclusive to the three locations of Marchand Electric Co. Ltd.

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