Ottawa East: 613.749.2279
Ottawa West: 613.831.7279
Outaouais: 819.561.0185
Ottawa Est: 613.749.2279
Ottawa Ouest: 613.831.7279
Outaouais: 819.561.0185

Many Happy Returns

Returns and Exchanges

Marchand Lighting and Electric's aim is to have you satisfied with your purchase. However, if your purchase is not suitable, please follow the steps below to return your purchase.

Please contact our internet customer service at info@marchandelectric.com within 14 days to begin the process of returning the articles. Return items and their packaging must be complete, unaltered and not installed. The customer must cover shipping costs for any return of merchandise and any other costs associated such as manufacturers restocking fees, duties and brokerage.

The customer must contact our internet customer service at info@marchandelectric.com to provide the tracking number from carrier and must insure adequate merchandise returned because the client remains the owner of the items until they are received.

Once the return service confirms the items are intact, unaltered and not installed and we have confirmation of restocking fees, our internet customer service will issue a credit for the returned items at the original price, less any costs associated with returning the merchandise including the cost of shipping the goods to the client. All shipping costs, including those incurred for returns are not refundable.

Custom orders are not returnable.

Defective or Damaged Product

If you have received a damaged or defective product, please contact our internet customer service at info@marchandelectric.com within 14 days of the receipt of your goods. Pictures of the items and the box will be required to remedy the problem. A defective or damaged product is not an exception to our return policy. Marchand Electric Co. Ltd. will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.

Defective part: The replacement part will be shipped to you free of charge.

Non repairable product: If the product is not repairable, we will proceed to the exchange the product.

One year warranty on products unless otherwise stated.

Final Sale

Some of our products are in FINAL SALE. Those products are not exchangeable or refundable. They will be specially ordered for you and / or can't be taken apart once installed or if it is a product from our LIQUIDATION SECTION. The manufacturer warranty is still available on products. If the product is defective or damaged, we will send you the parts or replacement for the same product only.

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